Shipping / Returns / Privacy
ALWAYS FREE WORLDWIDE SHIPPING
Siamese Dream Design ships worldwide with The Thai Post. We ship Mon – Fri within. All shipments include tracking and require signature at delivery.
Normal delivery time to the U.S., UK, most of Europe, and Australia is 14-21 days, however the Thai postal system will quote that it can occasionally take up to 4 weeks for delivery.
NEED IT FASTER
Please contact us if you require expedited shipping, we would be happy to provide a quote.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
RETURNS & EXCHANGES
We want you to love all of your purchases from Siamese Dream Design.
All of our merchandise is unconditionally guaranteed for 30 days from receipt. If you are not satisfied with your purchase please let us know and we will make it right.
If you'd like to return a purchase, contact us at firstname.lastname@example.org within 30 days of the date you receive your package to obtain a return authorization. Return shipping to Siamese Dream Design is the responsibility of the customer unless the reason for return is determined to be the fault of Siamese Dream Design. In this case your return postage cost (as indicated by the postage on the package received by Siamese Dream Design) will be added to your refund.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging in new condition with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 30 days of delivery, unless we have notified you otherwise.The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please allow 7 working days for a refund to be processed.
Siamese Dream Design is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.
Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail. You can opt-out at any time.
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.
Protecting your security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.
Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.
Siamese Dream Design is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998. for any further queries or comments please contact us using our contact form.