Shipping/Returns Policy

ALWAYS FREE WORLDWIDE SHIPPING 
Siamese Dream Design ships worldwide with The Thai Post. We ship Mon – Fri within 3 business days of receiving cleared payment. All shipments include tracking and require signature at delivery.
Normal delivery time to the U.S., UK, most of Europe, and Australia is 10-21 days, however the Thai postal system will quote that it can occasionally take up to 4 weeks for delivery. 

NEED IT FASTER
Please contact us if you require expedited shipping, we would be happy to provide a quote.

Import duties, taxes, and charges are not included in the item price or shipping cost.  These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.

RETURNS & EXCHANGES
We want you to love all of your purchases from Siamese Dream Design.
All of our merchandise is unconditionally guaranteed for 30 days from receipt. If you are not satisfied with your purchase please let us know and we will make it right. 
If you'd like to return a purchase, contact us at info@siamesedreamdesign.com within 30 days of the date you receive your package to obtain a return authorization. Return shipping to Siamese Dream Design is the responsibility of the customer unless the reason for return is determined to be the fault of Siamese Dream Design. In this case your return postage cost (as indicated by the postage on the package received by Siamese Dream Design) will be added to your refund.

Returned items should be unused and unworn (if applicable) and must be returned in original packaging in new condition with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:
Goods will only be accepted for return if they are returned within 30 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please allow 7 working days for a refund to be processed.